Cookie Policy

A cookie is a small piece of information stored on a computer, phone or other device when a website is visited. Cookies can help a website remember a basket, maintain a secure session, retain preferences or understand how the website is used.

Similar technologies may perform related functions without using a traditional cookie. References to “cookies” in this policy include comparable technologies where appropriate, such as browser storage, tags or scripts that store information on or access information from a device.

Some cookies last only for the current browsing session. Others remain for a defined period or until they are removed. The duration depends on the purpose and the settings of the technology used.

The website may use the following categories. The live cookie preference tool should show the current technologies, providers and available controls.

The exact cookies present may change when WordPress, WooCommerce, security tools, payment options or other website services are updated. We review this policy and the cookie controls after material technical changes.

Essential cookies allow visitors to use functions they request and help us operate the website securely. They may be used to:

• remember products added to the WooCommerce shopping basket;
• maintain checkout and account sessions;
• process selections made while ordering;
• protect forms and checkout activity from fraud, abuse or automated attacks;
• balance website traffic and prevent technical faults; and
• remember whether optional cookies were accepted or rejected.

These technologies are used only for the necessary purpose for which they are set. Blocking them through browser settings may prevent parts of the shop, account area, forms or checkout from working correctly.

We may use Google Analytics to understand general website activity and improve the structure, content and performance of the site.

Analytics information may include:

• pages viewed and approximate time spent on them;
• device, browser and operating-system categories;
• broad or approximate geographic areas;
• referral sources, such as a search engine or another website;
• general interactions with pages; and
• technical information such as loading performance and exit pages.

We use analytics for aggregated reporting and website improvement, not to identify individual visitors personally. We do not use this information to make decisions about a named visitor.

Some website functions are supplied or supported by other organisations. Depending on the services enabled, these may include:

• Google Analytics for optional website statistics;
• payment providers selected during checkout;
• website hosting, security and anti-bot services;
• delivery or address-support services; and
• embedded media or social content, where included.

A payment provider may use necessary security, authentication or fraud-prevention technologies when a customer chooses that payment method. Information used within the provider’s own website or payment environment is also governed by that provider’s privacy and cookie information.

Embedded videos, maps, social-media content or similar features can allow an external provider to receive information about the visitor. Where such a feature requires an optional cookie or tracking technology, it should remain blocked until the required choice is made or until the visitor actively requests the embedded service.

The cookie preference tool should identify active third-party services and provide the relevant controls. We do not permit a third party to use optional website tracking for an undisclosed purpose.

When the website requests a cookie choice, visitors should be able to accept or reject optional categories without being required to accept them in order to browse or shop.

You can change or withdraw a previous choice at any time using the Cookie Settings control made available on the website. Withdrawing consent stops future optional use connected with that choice, although information already processed lawfully may not always disappear immediately from aggregated reports.

Browser settings can also be used to delete or block cookies. The method differs between browsers and devices. Blocking every cookie may remove saved preferences and prevent the basket, checkout, account login or other requested functions from working.

We may update this policy when the website, its plugins, analytics configuration, payment methods or legal requirements change. The revision date at the top shows when the policy was last updated.

Where a change introduces a new optional purpose or third party, previous consent will not automatically be treated as consent to the new use. The cookie controls should request a fresh choice where required.

Questions about cookies, website privacy or the information we hold can be submitted through our Contact Us page. Further information about personal data, retention and individual rights is available in our Privacy Policy.