Refunds & Returns

One of the best things about shopping through us is that you know you will always be checking out and completing your purchases through Amazon (unless you are buying one of our made to measure or made to order range). This means you get all the benefits of shopping with Amazon in terms of ease of payment and security, ease of delivery and access to the returns support centre. With many items of clothing you won’t even have to pay to return them if anything isn’t right, simply print off the return postage labels through Amazon and pop it in the post.  This doesn’t apply to all items so check first. Whilst we love Amazon, we are in no way affiliated or endorse by them, we are an Amazon associate however and may earn on qualifying purchases (legal stuff).

Returns Policy

Clearly we hope you never have to return a thing, however occasionally we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality. Please note that made to order / made to measure products do not fall under standard distance selling regulations.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. To exercise your cancellation right please visit the Amazon Returns Support Centre where you can see your previous order history.

Our Voluntary Returns Policy

As well as your statutory 14 day cancellation rights described above, you can actually return most products within 30 days of receipt of the products, as long as the products are complete and are in an unused and undamaged condition. To return an item please visit the Returns Support Centre.

Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.

The following table provides an overview of the key provisions of your statutory cancellation right as well as Amazons voluntary returns policy and how they compare to one another:

 

Statutory Rights Amazon Returns Policy (as set out by product category below)
Period for cancellation 14 days 30 days
Refund of costs of sending the item back to us if defective, damaged or incorrect item? Yes Yes
Refund of costs of sending the item back to us if cancellation? No No (unless Shoes, Clothing & Accessories, see next row)
Refund of costs of sending the item back to us if Shoes, Clothing & Accessories? No Yes
Refund of outbound delivery costs if defective? Yes Yes
Refund of outbound delivery costs if cancelled? Yes, cheapest method Yes, cheapest method

Returns Costs & Methods

Amazon will refund the cost of sending an item back if it’s defective, damaged or incorrect and in many cases, we’ll provide you with a pre-paid returns label. If your return is not clothing, shoes or accessories, for example if you purchased an armchair, and not the result of an error on Our / Amazons part, and you’re using a pre-paid return label, Amazon will deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. Amazon offer various returns methods which will differ depending on the item(s) you’re returning. Amazon always display the most accurate return costs and methods available for your item(s) in their Returns Support Centre when you create your label.

Please note that certain types of items aren’t eligible for cancellation or return under the Amazon returns policy. You can find out more in the Conditions of Use & Sale. Amazon reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in new, unopened condition.

If a product becomes defective after 30 days you won’t be able to create a returns label using the Returns Support Centre

Whilst we at TBTC are an Amazon associate and earn from qualifying purchases, we are in no other way affiliated with or endorsed by them, hence we cannot affect pricing, track/refund orders , etc of amazon listed products.

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.

Return of Made to Measure & Made to Order Suits

Bespoke, made to order products are subject to slightly different sellling regulations than normal distance selling products.  Because these products are made for you on request we cannot refund for issues such as “you don’t like the colour” or “i ordered the wrong size”.  Of course we will without a doubt refund any made to order/measure suit which is faulty or damaged upon receipt, or if it is incorrect or not fit for purpose due to some fault of our own.  If you need to request a refund simply get in touch through our contact page. If colour matching is very important you can get in touch to ask for a sample.